Privacy policy

This Privacy Policy explains how FragRoom LLC collects, uses, and protects any information you provide when using our website.

FragRoom LLC is committed to respecting your privacy. If we ask you to provide personal information that can identify you when using our website, you can be confident that it will only be used in accordance with this policy.

We may occasionally update this policy by revising this page. We recommend checking this page from time to time to ensure you are comfortable with any updates.

Our Work – FragRoom LLC

At FragRoom LLC, we specialize in curated decants and samples of niche, rare, and discontinued perfumes.

Every fragrance is hand-decanted from 100% authentic, original bottles — no exceptions.

We guarantee the authenticity of each scent. The full-size bottles shown in our visuals are for reference only, illustrating the exact source from which each sample is prepared using sterile, clean vials.

Refunds & Returns – FragRoom LLC

At FragRoom LLC, we proudly guarantee the authenticity of every fragrance we offer.

However, personal scent preferences are subjective — and while we hope you fall in love with your choice, we can’t guarantee that it will suit your taste.

All of our decants and samples are prepared individually to order, and once opened, they cannot be returned or resold for hygienic reasons. As such, we do not accept returns and do not offer refunds on any used or opened items. All sales are final. By placing an order, you agree to take full responsibility for your selection.

Shipping, Damages & Scent Disclaimer – FragRoom LLC

We carefully pack every order to ensure your fragrances arrive safely. However, if your item arrives damaged or leaking, please take clear photos and email them to us. Once we receive the photos, we’ll gladly offer a replacement or a refund. Please remember: perfume is highly personal. Its scent and longevity can vary depending on your skin type, body chemistry, and environment. If the fragrance doesn’t smell the way you expected — it doesn’t mean the product is faulty. It may simply not be the right match for you. That’s why we always recommend starting with samples or small decants before committing to a full size. If you have any doubts or questions — feel free to reach out before ordering. We’re happy to help you choose!

Exchanges for Damaged or Defective Items – FragRoom LLC

We accept exchanges for products that were damaged during shipping. A product is considered damaged if it arrives broken, leaking, crushed, shattered, or otherwise unusable. To process an exchange, we kindly ask you to provide photo or video evidence of the damaged item. Please report any damage within 3 days of the delivery date so we can assist you promptly.

Exchange Process – FragRoom LLC

To request an exchange for a damaged item, please contact us within 3 days of receiving your order by emailing us at contact@fragroom.co Be sure to include photos or videos clearly showing the damage. After your request is approved, you’ll need to return the damaged item to us. Once we receive it, we will either. Ship you a replacement (if available), or Issue a full refund if the item is no longer in stock.

Order Cancellation & Changes – FragRoom LLC

If you’d like to cancel or make changes to your order, please contact us within 24 hours of placing it. After 24 hours, your order is transferred to our fulfillment team for processing, and we may no longer be able to modify or cancel it — even if it hasn’t shipped yet — as preparation may already be underway. We always do our best to assist, but timely notice is key.

Lost, Misdelivered, or Stolen Packages – FragRoom LLC

FragRoom LLC is not responsible for lost, stolen, or misdelivered packages that have been marked as “delivered” by the shipping carrier (such as USPS or others) to the address provided by the customer at checkout. Once your order is marked as delivered, we will provide all available tracking details, including

• Delivery date

• Tracking number

• Shipping carrier information

so you can contact the carrier directly for further assistance.

Please note: the shipping carrier is solely responsible for the final delivery. FragRoom LLC is not liable for delivery errors made by the carrier or for stolen items after delivery has been confirmed.

Packages Marked as “Delivered” but Not Received – FragRoom LLC

If your package is marked as “delivered” but you haven’t received it, please report the issue to us within 3 to 5 days from the delivery date. This short window ensures time to check for misdelivery or a package left nearby (porch, mailbox, neighbors, etc.). In cases where the package is believed to be stolen, or if items were missing from a clearly tampered package (e.g., torn or opened box), we may require a police report to proceed with the investigation.

To file a claim, please:

• Submit a copy of the official police report (PDF)

• Include the case number and the contact info of the precinct

This process helps us verify the situation and determine how to best assist you.

Additional Verification – FragRoom LLC

In certain cases, FragRoom LLC may request additional documentation to verify an order — such as proof of identity, address, or payment details. This is done strictly for security and fraud prevention purposes, and to ensure safe delivery of your purchase.

Important Notice

Please note: Filing a false police report is a serious legal matter and may be classified as a misdemeanor or felony, depending on local laws and jurisdiction. FragRoom LLC reserves the right to report suspected fraudulent claims to the appropriate authorities.

Wrong or Incomplete Address – FragRoom LLC

Orders are shipped to the exact address provided at checkout. FragRoom LLC is not responsible for deliveries sent to incorrect or incomplete addresses entered by the customer.

If you notice an error in your shipping details, please email us immediately at contact@fragroom.co We’ll do our best to correct the information if the order has not yet been processed.

In some cases, if we notice that the shipping address appears incomplete or incorrect, we may contact you to confirm the details. Please respond as soon as possible — our goal is to ensure your package is delivered accurately and without delays. Your prompt reply helps us ship your order safely and on time.

What we collect

We may collect the following information:

• Name
• Contact information including email address
• Demographic information such as postcode, preferences, and interests
• Other information relevant to customer surveys and/or offers

How We Use the Information We Collect – FragRoom LLC

We collect your information to better understand your needs and to provide you with high-quality service. Specifically, we may use it for the following purposes:

• Internal record keeping and order processing

• To improve our products, services, and customer experience

• To occasionally send promotional emails about new arrivals, exclusive offers, or fragrances we think you may love — using the email address you provided

• To contact you for feedback or market research from time to time, via email or other available communication methods

• To personalize your experience and tailor our website content to your preferences

Disclosure information

We will not disclose your personal information to third parties unless we have your permission or are required by law to do so.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our store is hosted on Shopify. they provide us with the online e-commerce platform that allows us to sell our products and service to you. Your data is stored in Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

How We Use Cookies

Cookies are small files stored on your device that help improve your experience on our website. When you agree to their use, cookies allow us to analyze website traffic and understand how you interact with our site. This lets us customize content and features based on your preferences.

We use traffic cookies to see which pages are most visited. This information helps us improve our site and better meet your needs. These data are used strictly for statistical analysis and are deleted afterwards.

Cookies do not give us access to your computer or personal information—only to the data you choose to share.

You can choose to accept or decline cookies. Most browsers accept them automatically, but you can change your settings at any time. Please note that disabling cookies may affect the functionality of some parts of the website.

Links to External Websites

Our site may include links to third-party websites for your convenience and interest. Once you follow these links and leave our domain, please be aware that we have no control over the content, security, or privacy practices of those external sites. Accordingly, we cannot assume responsibility for any personal information you provide while visiting them. We recommend reviewing each site’s own privacy policy before submitting any data.

Age of Consent

By accessing this website, you confirm that you are of legal age in your state or province of residence. If you are not, you acknowledge that you have obtained the necessary consent to allow your minor dependents to use this website under your supervision.

Controlling Your Personal Information

You have the right to limit how your personal information is collected and used. You can do so in the following ways:

• When filling out a form on our website, you may opt out of having your information used for direct marketing by checking the appropriate box, if available.

• If you have previously consented to the use of your personal data for direct marketing, you may withdraw your consent at any time by contacting us at contact@fragroom.co We respect your preferences and will act promptly on any such requests.

Refunds & Returns

We stand behind the authenticity of every product we offer. All fragrances are 100% genuine, sourced directly from the original manufacturer’s bottles and hand-decanted with care. However, personal scent preferences vary, and we cannot guarantee that you will enjoy a particular fragrance.

Samples and decants are provided solely for testing purposes. As each sample is custom-prepared per order and cannot be returned to its original bottle for hygiene and safety reasons, we are unable to accept returns or issue refunds.

All sales are final. By placing an order, you acknowledge and accept responsibility for your purchase decision.

Late or Missing Refunds (if applicable)

If you haven’t received your refund yet, we recommend first checking your bank account again. Please be aware that it may take some time for the refund to be processed and reflected in your account.

For further information on pending transactions, we advise contacting your bank, payment provider, or credit card issuer directly. Refund processing times may vary and typically take between 2 to 10 business days.

All refunds are issued to the original payment method used at the time of purchase.

Authenticity Promise – FragRoom LLC

At FragRoom LLC, we understand how important authenticity is when it comes to fragrance.

That’s why we work only with trusted suppliers and distributors, ensuring every product is 100% original.

We do not deal with any replicas or counterfeit goods — ever.

Each fragrance is carefully inspected by our team before being decanted and shipped, so you can shop with full confidence.

A Note on Variations – FragRoom LLC

Please note: Fragrances may slightly vary from batch to batch or depending on the region of production.

Manufacturers occasionally adjust ingredients or formulations, which can lead to subtle differences in color or scent.

At FragRoom LLC, we do not influence the production process — we simply ensure that every item we offer is 100% authentic and sourced from original bottles.