Shipping policy
Order Confirmation
Once your order with FragRoom LLC has been successfully placed, you will promptly receive an email containing your order details and confirmation.
This confirmation email serves as your purchase receipt — please retain it for your records.
Kindly ensure that the email address you provided is correct.
If you do not see the confirmation message in your inbox, please check your Spam, Junk, or Promotions folder, as messages may occasionally be filtered there.
We appreciate your trust and look forward to preparing your order with care.
Exchanges for Damaged or Defective Items – FragRoom LLC
We accept exchanges for products that were damaged during shipping. A product is considered damaged if it arrives broken, leaking, crushed, shattered, or otherwise unusable. To process an exchange, we kindly ask you to provide photo or video evidence of the damaged item. Please report any damage within 3 days of the delivery date so we can assist you promptly.
Shipping, Damages & Scent Disclaimer – FragRoom LLC
We carefully pack every order to ensure your fragrances arrive safely. However, if your item arrives damaged or leaking, please take clear photos and email them to us. Once we receive the photos, we’ll gladly offer a replacement or a refund. Please remember: perfume is highly personal. Its scent and longevity can vary depending on your skin type, body chemistry, and environment. If the fragrance doesn’t smell the way you expected — it doesn’t mean the product is faulty. It may simply not be the right match for you. That’s why we always recommend starting with samples or small decants before committing to a full size. If you have any doubts or questions — feel free to reach out before ordering. We’re happy to help you choose!
Refunds & Returns – FragRoom LLC
At FragRoom LLC, we proudly guarantee the authenticity of every fragrance we offer. However, personal scent preferences are subjective — and while we hope you fall in love with your choice, we can’t guarantee that it will suit your taste. All of our decants and samples are prepared individually to order, and once opened, they cannot be returned or resold for hygienic reasons. As such, we do not accept returns and do not offer refunds on any used or opened items. All sales are final. By placing an order, you agree to take full responsibility for your selection.
Lost, Misdelivered, or Stolen Packages – FragRoom LLC
FragRoom LLC is not responsible for lost, stolen, or misdelivered packages that have been marked as “delivered” by the shipping carrier (such as USPS or others) to the address provided by the customer at checkout. Once your order is marked as delivered, we will provide all available tracking details, including
• Delivery date
• Tracking number
• Shipping carrier information
so you can contact the carrier directly for further assistance. Please note: the shipping carrier is solely responsible for the final delivery. FragRoom LLC is not liable for delivery errors made by the carrier or for stolen items after delivery has been confirmed.
Packages Marked as “Delivered” but Not Received – FragRoom LLC
If your package is marked as “delivered” but you haven’t received it, please report the issue to us within 3 to 5 days from the delivery date. This short window ensures time to check for misdelivery or a package left nearby (porch, mailbox, neighbors, etc.). In cases where the package is believed to be stolen, or if items were missing from a clearly tampered package (e.g., torn or opened box), we may require a police report to proceed with the investigation.
To file a claim, please:
• Submit a copy of the official police report (PDF)
• Include the case number and the contact info of the precinct
This process helps us verify the situation and determine how to best assist you.
Note: Depending on the jurisdiction, filing a false police report may constitute either a misdemeanor or a felony offense.
Shipping & Handling
Orders are usually shipped within2–3 business daysafter payment via USPS, UPS, FedEx
During peak times, it may take up to3–5 business days.
Once your order ships, you’ll receive a tracking number by email — please check your inbox and spam folders.
Note: USPS offices are closed on weekends and holidays; these are not counted as business days.
Free shipping on all decant orders over $99.99 within the continental U.S.
This excludes Puerto Rico, Guam, U.S. Virgin Islands, and military or air-force addresses.
Due to the Holiday season Shipping companies are experiencing huge delays in delivery process!
Please, be advised that there is an order processing time that is separate from the shipping time.
Any damage to the package done by the carrier is not our responsibility.
We are not responsible for delays in the shipment of your order if the billing/shipping information is not correct or if you are shipping to an address other than your billing address.
The delivery process totally depends on the Shipping Carrier. We can not affect or speed up the delivery process. Unexpected delay may happen during the shipping process especially for Holidays or due to the high volume of shipments at the Post Office. Please, take it into consideration.
Please, ask all questions before buying as All Sales Are Final. Returns Not Accepted!
Note: This page is subject to be updated or changed at any time without notice.